- Shipping & Returns
Shipping & Returns
We ship most of our paid shipment using Hong Kong Postal Service. There will always be a tracking number so you can track the shipment status via the Hong Kong Post Office website, or you may access it HERE.
For domestic orders, all packages are mailed using Hong Kong Postal Service. They should arrive no longer than 2-3 working days. SF Express option is also available for additional charge. In case of destination is a business address, we will elect to ship using SF Express or UC Asia Services LTD for more efficient shipment. All shipping methods will have tracking number to track the order.
HK DOMESTIC SHIPPING
All shipment to Hong Kong / Macau are free
We offer free international shipping if your order is over USD100. All free shipment is made using Hong Kong Post Office air mail and the expected delivery time for the goods is about 1-2 weeks world wide.
We have a return policy for unused items within 30 days of order date. To qualify for exchange/refund, the following terms and conditions must be met:
- Customers are responsible for postal fee on the return shipping, and no refund unless products are returned to us
- The returned items must be in resell-able condition
- Purchased item can only be returned for refund or exchanged once
- We will provide refund for all international orders
- Product cannot be returned if there was any customisation (ie. hemming service)
- No exchange, return or refund if the item is marked as discounted item
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Any import duty and tax charged when arriving at the destination is responsible by the customers. INNRSTYL bare no responsibility over these duties. Please contact your local custom office if there is any question.
We bare no responsibility over incorrect supplied shipping address, we urge you to double check your address before submitting the order.